CITIZEN SURVEY UPDATE:
The City of Harker Heights has teamed up with Texas State University to facilitate the 2022 Citizen Survey.
The survey will be administered in two phases. The first phase has started and was sent randomly to 2,000 households. The randomly selected citizens will have until April 1, 2022 to complete the survey. The City would like to remind the selected citizens of the importance of completing the survey which is due on April 1, 2022.
The second phase of the survey will be open to all residents once the first phase is complete.
The survey can be completed through written form or it can be completed online.
The City values citizen input and the survey is an opportunity for citizens to communicate opinions and satisfaction levels. The results will be presented at a future City Council workshop and will be available on the City’s web site.
Posted: 2/8/2022
The City of Harker Heights is in the midst of conducting a citizen survey of its residents with the purpose of gathering feedback about City services and community topics. The survey will give city officials and staff invaluable data that will assist in decision-making and input on ways to best serve the community.
The survey will be administered in two phases. The first phase, beginning February 14, 2022, of the survey will be sent randomly to citizens. The randomly selected citizens will have until April 1, 2022 to complete the survey. The second phase of the survey will be open to all residents once the first phase is complete. The survey can be completed through written form or it can be completed online. Texas State University will be facilitating the 2022 Citizen Survey.
The City would like to remind the selected citizens of the importance of completing the survey as only 2,000 households will be randomly selected to participate. Participating households should receive a notification postcard within the next few weeks. The survey will take approximately 20 minutes to complete and will measure a wide range of community topics along with issues related to community characteristics, quality of life, and services provided by the City.
The benefits of the survey are:
- The City gains access to benchmarking data that allows Harker Heights to be compared with other communities.
- The results of the survey will be included in a final report that will help prioritize services and focus attention on any areas that need to be addressed in more detail.
- Survey data will be used as an internal management tool to monitor and improve operational processes and systems.
- All responses and the collection of data is completely confidential.
- The survey data assists elected officials and department heads with prioritizing services and will guide future budget decision-making reflective of the desires of the community.
The City values citizen input and the survey is an opportunity for citizens to communicate opinions and satisfaction levels. The results will be presented at a future City Council workshop and will be available on the City’s web site.
If there are additional questions concerning the upcoming citizen survey please contact Jerry Bark, Assistant City Manager –(254) 953-5600 or by email This email address is being protected from spambots. You need JavaScript enabled to view it.
The Texas legislature recently passed H.B. 872 which amended the Texas Utility Code to make utility customer information confidential by default. Residents do have the right to disclose your information under the Public Information Act to a specific person and / or to the public by completing a Request for Disclosure of Information Form and returning it to the Utility Administration Office. This form can be found on our website or obtained in the Utility Administration Office and returned by email to This email address is being protected from spambots. You need JavaScript enabled to view it., or by dropping off at 305 Miller’s Crossing, Harker Heights, TX 76548
The City of Harker Heights has completed its annual Consumer Confidence Report on water quality.
The report was hand delivered to residents where a single meter serves multiple residences the week of June 14, 2021, and posted on the City of Harker Heights website at: http://www.harkerheights.gov/images/PDF/2020WaterQualityReport.pdf
Copies will also be available at City Hall, Activity Center, Recreation Center, and Chamber of Commerce.
For more information, call the Harker Heights Public Works Department at City Hall at 254-953-5649.